TELKOM ATROCIOUS SERVICE

My telkom internet was disconnected on Tuesday, 29 March. The full outstanding amount was paid on Wednesday, 30 March and Proof of Payment forwarded through to them. Accordingly to their website, my internet would be reconnected within 24 - 48 hours. After numerous phone calls and emails to them, and after more than 78 hours, my internet is still NOT reconnected, eventhough my current outstanding amount was paid and currently shows R0.00 outstanding. I even went into a telkom branch in the Kolonnade Mall this morning, and they just shrug their shoulders stating that they can only request a callback for me. Not to mention that I never received a callback. After requesting to speak to an agent via the telkom app late this afternoon, a Patrick guy called me @ 17H40 and while I was talking to him, he placed my call on hold and eventually cut the call. Thereafter I once again requested to speak with an agent, when a Tshepiso asked for my details online and also never came back to me. PATHETIC!!!