Telkom at their USUAL worst!

I purchased the 5G + 5G @ R99 Telkom Mobile data bundle for my dad (pensioner, 79) on 25 April 2020 but to date, 29 April, 2020 he is still not able to download very urgent medical documents by email as it shows "out of bundle"? I have exhausted every possible way I could find to contact Telkom! I want to know if the data is reflecting on the sim??? It is URGENT!