1 reviews | Active since Jan 2015
Telkom ... at snail pace HURRY UP and WAIT
<p>i ordered the Telkom Fibre package on the April 2017 special - the uncapped adsl for R599.00. i have a reference number from a follow up call done on the 18th April, I was told that installation will be done within 7 - 21 days, which i scheduled for around 08 May 2017 LATEST (very patient aren't I). i have just had an online chat with your TRISELDA CHETTY who simply told me that my installation is still not scheduled. this is shocking service. the hurry up and wait attitude is terrible. i am EXTREMELY dissapointed that i have to wait this long. i wish Telkom could stick to their turn around times and not over promise and constantly under deliver. I WISH SOMEONE COULD JUST TELL ME WHEN I CAN GET THE INSTALLATION DONE OR IF THEY ARE TOO BUSY FOR MY BUSINESS - JUST LET ME KNOW. there are a lot of companies out there who we can opt for. Telkom needs me, I do not need Telkom - in this economy - Telkom should learn this concept</p>
Good day Leanne,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Leanne,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
