Telkom @#$% Service

<p>I took out a new ADSL contract in the middle of Feb and was told it would take at least 2 to 3 weeks to get installed but to my surprise i was informed that i was scheduled to have my line installed on the 22nd of Feb which was excellent. Thats where the good stuff stopped and the trouble started. Firstly I was told that the installation would take one full day, which it didn't as the technician started on the Wednesday and then finished at lunchtime on the saturday. The only reason he finished on the Saturday was because I had to track him down myself and force him to come and finish as Telkom couldn't even sort that out themselves. On Sunday the 26th of Feb I installed everything with the help of some exceptionally helpful call centre agent. The system was up and runnin g for all of 20min and then it went dead. I have called in probably 10 to 15 times, each time requesting someone to contact me and let me know what is happening, and not once did someone call me. Even when i escalated the matter 5 times and asked to speak to someone senior I have still not received a single phone call. I was sent the number for the people from Openserve as they would be sending someone out to sort the issue out. I phoned probably 20 times before Jenny answered and then told me that they were aware of the pronblem and would be assigning a technician to sort the problem out. I also asked her to contact me on Friday to give me a time frame, hwhich she promised to do, I am still wairting for that as well. It is now 18 days later and I have not been given a diagnosis, a phone call, a solution, NOTHING. To say that this is @#$% service would be the understatement of the century because that would mean that I have received some form of service. I would like to speak to someone senior from Telkom who may have the slightest idea as to what is going on as no one else seems to within that company but I can guarantee that this will never happen.</p>