Telkom at its disgrace

I'm extremely disgusted at telkom service in this time of a Pandemic. Besides having wifi with them for 2 years never has any problems. Until 3 month ago my wifi only lasted for 15 days and then the bundle is finish including night time data which we never use because we sleeping.. Called in to cancel because I couldn't afford it and was personally infected with covid-19 As well as my family. Having a lack on income. They have no relieve fund or any sympathy to my situation and charged me a cancelation fee of R804 and then. Another fee for the rooter which I had for 2 years and it's technically mine because I've been over charged twice in this lockdown period as they claim payment bounced but never contacted me to disclose this information. They also charging my normal monthly payments of R299. All this just to cancel because of there ****y service.