Telkom at its best!!! SHOCKING!!!

Where to start!!!

So naturally signing up to telkom and getting connected was absolutely effortless! But the the fun started!

We logged a fault in the 18th of March 2018. We were not receiving signal and no connection what so ever. Weekly I called with my reference number to follow up and was continually told bu different agents the situation was escalated and/fixed. However we still sat without internet that we are paying for. On the 30th of May a technician came to our house without warning or prior notice to check our connection. Very inconvenient but we made a plan to get home sothat the technician could assist us. We were then told it was our router that was faulty and we should take it instore to be repaired or immediately replaced. I did so on the same day, dealt with Tsepho Jonah @ ********** Was given *** and told I need to wait 21 working days. On the 29th of June 2018 i proceeded to call the number given on the copy and was told by 2 instore consultants they cannot find my router and nothing had been updated on my profile. I have now gone into the store 23 JULY 2018; to find that my router was never sent in / it was sent in but there is no assessment done on the router and they can also not tell me what was wrong with it. Tsepho Jonah then told me he needs to rebook it in; this will take 21 working days again or I should drive to Centurion mall and try their service. We subsequently bought another router on 29 June so that we could at least experience the internet, and to find we have now waisted R2000 and sit with 2 routers which have never been seen to. This service is absolutely shocking!!!! Not only I but every customer sitting in your stores are complaining, cannot get answers or are told to call telkom directly, because they cannot help! Then why HAVE A STORE!!!!! We have paid monthly even thought not having any internet and Telkom refused to reimberse our money, nor understand the situation. I now sit with an extra router and a router which I have no idea what is wrong or what has happened to it and no internet!!!

Great work telkom great wor****! Way to win the race!!!