Telkom at its best

I have being having the same issues with my ADSL for months and it has not yet been resolved. I call the service center only to get through after waiting more than an hour on phone. Some of the agents are friendly and some are just downright rude. I have to repeat myself every time I call for the same issue. I'm paying for a 10Mbps line but my downloads are averaging 2-6Mbps. I have extremely high latency and high packet loss. I get a red light every other day on my router and when I call, all that is done is changing my password, I mean, how many times does one have to change a password for your internet to work? I've gotten to a point where I've just had it with Telkom and have now decided to cancel my ADSL and telephone service with telkom, and go with a different ISP, and even that is a mission. I called most of the stores close to where I live in the southern suburbs, to find out what the process is, and I either get no answer or voicemail. I cannot understand how this business still remains to run with such poor customer service, its a real disappointment. Telkom expects full payment for the service they don't give, an when one complains about the service, you get told its a best effort service....I wonder what they would do or say should I, instead of paying R800/month, pay only R30, and tell them that that is my best effort!!!!!! This is unacceptable! Telkom has reached a new level of ****ty service...