Telkom at it yet again.Handing over of cancelled service

I honestly thought with the takeover from BCX Telkom would improve in the overall quality of service.Turns out not.I cancelled my service September 2023 enquired with Fourways Mall branch twice, Nicolway branch, Dainfern branch and Melrose Arch branch for confirmation of cancellation.All confirmed. Even have the reference number and confirmatory emails. Now I receive a message and calls from VVM stating I owe Telkom R3681,76 and I will be handed over. It’s almost a year. How?When? All the agents who have called me from VVM promised to resolve the issue but 1 year into it and I’m still at it. This is the reason consumer’s hate this organisation so much.