TELKOM AT IT YET AGAIN!!! *****ING FROM "VALUABLE" CLIENTS

<p>So... heres my story. In the beginning of Feb 2017 I was called by a sales consultant and was advised that I was a valuable client and I can upgrade my 4meg line to a 10meg line for an additional R25 per month, as they have upgraded our area. I gladly accepted and asked the consultant at least 3 times whether there will be any other charges and consultant assured me that I will only be paying an additional R25 extra a month. So I asked the consultant to place the order. Consultant advised that it will take 5 business days for the line to be upgraded. I waited 10 days and phoned in again. Another consultant then advised that the order was never lodged but assured me it is lodged as we spoke over the phone. I waited and I received confirmation that it was upgraded. I was so happy with the quick response and happy with my speed. So today 22/03/2017 I received a sms stating that my bill is R 2110.84 where it’s supposed to be R799.00. I immediately phoned the billing department and asked them how this was possible, the consultant advised that I needed to phone the sales department which I did. The sales consultant then advised that it’s supposed to be R799 and I need to clear it out with the billing department, so I again phoned the billing department and waited 10 minutes. I spoke to a lady in the billing department where she advised me that it was penalty fees as I was on contract that is why it’s so high, I advised her that I wasn’t informed of this in the first place as I knew that I cannot afford that amount and only took the upgrade as the sales person advised that I will only be paying an additional R25 extra a month. Then the consultant I spoke to in the billing department advised that the mistake needs to be rectified at sales and I should phone them, I refused as I was been transferred up and down and told her that she needs to escalate the matter as I am not going to pay that amount because I can’t afford same. I have references for everything as I learned the hard way, I got a name and reference of the person that done the sale for the upgrade and also a reference for the calls I made to Telkom today. I am not happy and I REFUSE TO PAY THAT AMOUNT AS I FEEL I WAS MISSLED BY TELKOM. TELKOM, YOU HAVE BEEN *****ING FROM YOUR “SO CALLED VALUABLE CLIENTS” ALL THESE YEARS AND YOU LIE YOUR WAY THROUGH TO MAKE A DEAL. GET BACK TO ME ASAP AS I WILL NOT LEAVE THIS HERE.</p> <p> </p> <p>Regards</p> <p>Carla Smalberger REF ********** 6</p>