Telkom at it AGAIN!

<p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">I once again find myself having to use this route to have my query resolved.</span></p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">One of my cellphone contracts with Telkom was up for a renewal on 22 February 2016. I went into store and app**** to have the contract renewed and was told that my application needed to go for vetting and someone will get back to me. On 3 March 2016, I received a meaningless email from Telkom, nothing written on it except a reference number. On the same day I surely got a call from the Consultant who was handling my application and she informed me that my application for renewal was declined on grounds of affordability. I had no problem with that and she asked me what I wanted to do with the contract. She said I could either keep it on a month to month contract or request for it to be put on pre-paid. I opted for the later as I said I did not want to be charged a ridiculous R717 for 2.5GB of data, which does not make sense. She advised that it would be so and the changes will take place on my next billing statement. To my shock I got my March bill with a charge of R505 for same number. I went into store on 9 April to query why this line was not put on pre-paid as promised. All I was given was a reference number and was told it will be adjusted on my next billing statement. Low and behold my next bill came with another R505 charge for the same line. I have continuously called the Call Centre to get a resolve on my query, but all I get is the same reference number ***8 with no resolution. So in 3 months I have paid a total of R1 720 for a line that I have not used and here they have the nerve to tell me about affordability. I am paying Telkom a total of R2600 monthly and had they given me a new handset, my bill would still be far much less than this amount. I want my refund for all the months that they have cheated me and ensure that they collect only what is due to them.</span></p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">I hope someone with control of this place will finally resolve my issue.</span></p> <p> </p> <p cl***="MsoNormal"> </p>