Telkom at it Again

Telkom gave me a wrong product and it seems like it is a hassle to correct it. I have been sending them emails since 03/09/2018 and no feedback. I had an online chat with Patricia Shamase and she said I must go to Self Portal to fix my problem, I went there and requested a callback and I am still waiting. What's frustrating is that this is the second time Telkom does something like this