SD
Sumaya D

1 reviews | Active since Sept 2017

12 Apr 2018, 12:11

TELKOM AT IT AGAIN......

Telkom has been debiting my account every month for contracts I've had for a long time. Not a new client. My recent installment had not gone through due to insufficient fund. I made an eft payment the same day of the amount due. the following month, I receive a bill charging me "a subscription fee" of R200.00. when I call the call center to find out what is going in, they tell me this is an fee for insufficient funds. WTH is this.... My bank charges me for a debit order not going through and to top it off I must pay Telkom R200 more! This is ludacris and unacceptable. I have had many many problems with Telkom double debiting me in the past, had I know, I would have loved to charge them banking fee as well as R200.00 for incorrectly debiting me. I hope this problem is amended because I am tired of Telkoms greediness and unprofessionalism!!!!!!

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Replies (1)
Telkom
Telkom's reply30 Apr 2018, 09:54
Official

Hello sumaya-dwarika

Your query has been escalated to our mobile team for their attention.

Regards

Noleen

Telkom Social Media Team

Best regards,