Telkom At It Again !!!!!!!!!!!

Item: Telkom
Rating: 1
Author: Imtiaaz H

Ref number 54CRK160218 logged the call +- 7 days ago was advised 3 days and sorted adsl was working at that time , just the voice over was not , now the adsl is down and no one at the useless call center or *********** chatline can assist. I now have been told the technician was out and is a cable problem (interesting since i was not informed about that) , i get no response from the social media or any of the contact number been given , am i suppose to pay for a service i am not getting .please respond and stop turning a deaf ear.

Helpful (0)

Replies (3)

Imtiaaz H's updateReviewer Update

22 Feb 2018, 11:33

And the best part telkom doesnt take the time to respond

Imtiaaz H's update22 Feb 2018, 11:33

Reviewer Update

And the best part telkom doesnt take the time to respond

Imtiaaz H's updateReviewer Update

23 Feb 2018, 14:39

One of the great mysteries in the world Will Telkom ever fix my problem , will they reimburse my money , time and temperament lost. will they still expect payment to be made oh and DO THEY REALLY CARE FOR THEIR CLIENTS.

Imtiaaz H's update23 Feb 2018, 14:39

Reviewer Update

Telkom's replyOfficial

23 Mar 2018, 07:30

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Unfortunately cables were ****** in your area. Technicians managed to replace them to bring services up again. If you still having issues with your line, do not hesitate to log another query with us.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Telkom's reply23 Mar 2018, 07:30

Official