Telkom at it again !!!

On Monday the 28th of August i had a lady representing Telkom phone me to advise me that my contract is due for an upgrade and offered a wifi router and data package. Reluctant to use Telkom again as i've had such terrible experiences with them, the convenience of doing this purchase over the phone and having the device delivered to me got the better of my better judgment. Let me say it has been everything but convenient to say the least. The device was delivered to me on the 5th of September and to date is still not connected. i have spent hours on the phone to different Telkom representatives everyone saying "we will make a note and someone will contact you. Well to date no one has contacted me and i have only received one excuse after the next. Ive even been told its my problem i need to call @salesdirect to sort it out as they are the ones that called me. Ive had Philani Mblovu tell me that the 72hr turn around time to get the matter resolved works on 72 working hours excluding their lunch break and tea break so we looking at 10-11 days to get the matter resolved. Further more that my Telkom app is incorrect telling me that the time has lapsed to sort the matter out as i need to update my Telkom app as there must be something wrong with it. Surely this company cant take money every month from us and expect this type of treatment as a client??? There needs to be some recourse to Telkom conducting their business like this. I look forward to the day that i am no longer in a contract with Telkom!!!!!!!!