Telkom at it again

I requested a cancellation on my telkom mobile account in 01/07/2016 - to this day I am still being debited.

I have spoken with numerous consultant who have PROMISED me that they would ensure that the account be cancelled. I've never heard any feedback from any one of them.

It's absolutely ridiculous that we have to continue running after telkom and try fix their stuff ups.

I want to resolve this once and for all. The cellphone number is no longer in use. I'm being debited every month for something that I don't even use.

Email addresses that have PROMISED to help but have never helped :

********** ********** ********** **********

I phoned in today and was told that I would not be helped as the systems are down, I should call back at 4. I couldn't get a word in to explain my issue.

I need this issue resolved. It's frustrating having to wait for people to do their jobs and even worse to follow up with them.

I will be considering the legal route if this does not get resolved by month end!