Telkom at it again!

I reported my BUSINESS ADSL line faulty on the 1st April, 927CRK010415.<br> No technician comes out but I get a SMS on the 5th stating the fault is cleared.<br> As per SMS instruction I reply No as the line is still faulty.<br> I call back on the 7th for an update, to be told the fault has been closed on the system.<br> how they can clear the fault without coming out or calling me i will never know.<br> I raise a new fault 251CRK070415 on the 7th and still i wait for a technician.<br> <br> how the hell am I supposed to run a business with no connectivity for 9 days and counting?<br> <br> this is not the first time Telkom has done this to me.<br> every time a fault takes more than 5 days they simply just clear it, so on their reporting it seems all repairs are done in a timeous fashion, when in fact they just clear active faults.<br> <br> I'm sick to death with this now.<br>