Telkom at Clearwater Malll sucks.

I'm so cross I can slap Chuck Norris! Took leave to assist my mother with estate issues from my late father, one issue being the transferring of the Telkom account to my mother. Went to the Telkom shop at Clearwater Mall and was told that the certified copy of the death certificate was not acceptable as it was older than three months. WT...? Seeing no point in arguing we left. We returned later and I pointed out that the date on the certificate was the date of issue of the certificate, and you only die once. Three of them (one appeared to be a manager of sorts) than had a quick ad-hoc conference whereupon I was told that the certified copy is unacceptable as it was not dated. WT...? I was then told they have protocols. I pointed out that I transferred a deceased Telkom account before with an undated certified copy of a death certificate without a problem. These people were clearly not interested in good service and I hold the opinion that they made that rule up on the spot just show who is boss. The problem with big companies like this is they have no avenues where one can complain. Not their time being wasted, not their money being wasted, not their problem.