Telkom assist urgently

Hi

I have an unresolved complaint with telkom mobile and no one is willing to assist. I took out a month to month mobile data sim contract with them at Parow Centre which they were debiting monthly and they were giving me data monthly.

The store assistant by the name of Shamiel or Shamuel explained to me that this contract will be terminated should i not pay it for the month hence it's called a month to month contract, i was happy with those terms.

Then it happened I changed banking details and i missed the payment for that month and they terminated their services. I don't recall being contacted to make a payment but i knew i had a balance of about R299.00 or at most, equivalent to the monthly premium.

A few months later i received a call from their attorneys NuDebt saying i owe telkom R2594.00 and i couldn't understand how it got to that amount. They explained to me that i was billed for the next 5 months with their services terminated by the way which was never explained to me. I then explained to the caller how the contract was explained to me and in my contract there's nothing that shows that i will be billed for the next 5 months. Under BREACH AND TERMINATION in my contract it is stated that should i (the subscriber) fail to pay then telkom will give me 20 business days notice and if i don't pay they will terminate my contract.

The caller referred me back to where i took the contract and i explained that i no longer work that side and i've got no time to go there. I phoned telkom directly and they were not able to assist because the account was with nudebt.

I have been explaining to them that i am willing to pay a reasonable balance and they told me i can at least pay for the 5 months subscription and i don't agree with that, it was never communicated with me and is not in my contract.

This has been affecting my credit profile because i want to pay them the amount i owe them and i don't want to be ****** by them. The store number doesn't work where i took out the data sim i was told by the mall that they are renovating. Nudebt they not answering as well, telkom's line are constantly busy and i'm using my own airtime to call them.

Please assist. Songezo