TELKOM + ASSIA = WORST INTERNET SERVICE PROVIDER !!!

Good day Folks!

TELKOM PLEASE WAKE UP AND REMOVE ASSIA ONCE AND FOR EVER !!!

I was very happy paying for a 10mbs ADSL uncapped unshaped line which worked better than perfectly good with the odd disconnection once or twice a month, had no issues at all with +-15ms ping on local game servers. I was A "happy customer" for a very long time.

Thanks to this ASSIA system my line syncs at 1mbs less every day until it gets to around 4mbs and might hold there. This happens early in the morning hours between 2 and 3 pm, the line disconnects no matter what and re-sync at exactly 1mbs less. WHY? there was nothing wrong to begin with telkom? That means i have to phone the service department and hold on for 45 minutes and have my line speed re-optimized back to 10mbs and recreate my access port to fix things and that does not always work the first 3 times....

I have never asked for.... signed up for..... or accepted this new "problem" telkom has implemented. I am no longer willing to pay for a service that is slowly being down graded behind my back with out my approval or agreement, after being a good paying client for 20+ years with a perfect pedigree.... i find this absolutely disgraceful and totally unacceptable !!!

I need to have my land line number added to the ASSIA exclusion list ASAP!

Who do I call or Email to get this problem resolved? ONLY the top tier guys at the technical department at telkom service department are the only ones with that kind of access to the system but no one can call them!!! WHY? Not even the call center people can put my calls through to them? WHY?

PLEASE add my land line number or email or what so ever required to your ASSIA EXCLUSION LIST so i get what i pay for please.

My next steps would be to get help from the National Consumer Commission in regards to what my legal rights in this case would be before searching elsewhere for a service provider.