AL
Annelle L

1 reviews | Active since Mar 2010

02 Dec 2016, 20:07

Telkom ASSIA making ADSL use unbearable

<p>(Ref no: 895CRK021216)</p> <p>We have been having issues with our ADSL line and has been informed that it is due to ASSIA. </p> <p>The line used to be quite stable but now lately when my line is on interleave my ping is 40ms or higher and sometimes close or over 100ms. The line also only syncs at 1mb although we used to sync at 10mb. We report the line, it gets better (back to how it was) and then an hour or two later it's on interleave again and my ping is 40-100+ms and that's unacceptable cause I'm a online gamer and need it fixed asap. I want it permanently on Fast path so i can enjoy my games I play online games. This is a prevalent problem affecting many of your customers, as can be confirmed by visiting the mybroadband forum discussions.</p> <p>I am tired of having to constantly logs faults due to this issue and shall appreciate you permamtely resolving this issue. </p> <p> </p>

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Replies (2)
AL
Annelle L's update05 Dec 2016, 09:49
Reviewer Update

Thank you very much for the prompt response.

It seems that the issue has been resolved.

Very impressed with the response and repair time, thank you for the assistance.

AL
Annelle L's update08 Dec 2016, 14:59
Reviewer Update

It would seem that my happiness has been shortlived. We are experiencing the same issue again. Please put us back on Fastpath permanently!