Telkom as useless as ever

My ADSL line has been dropping every day for several hours since January 2016. I've been calling Telkom every day, but nothing was done, until our line was completely down for an entire week. Then a technician came to fix it, but the line went down again after a couple of days. It now goes down every day at 19.00 for several hours. I called Telkom support center yesterday again to inform them, and spoke with someone who obviously did not care (like most Telkom support agents I spoke to in the past), and just siad that \maybe the line would be back up at 21.00\". Of course it did not come back up until late in the night. The lady could have said it would come back at 22.00, next week or in 10 years from now, she just wanted to get rid of me....<br> I've been paying 189 rands per month for this line + my Mweb internet subscription for a pathetic service (and no service at all during an entire week). I emailed Telkom to ask for a refund, but of course, got no reply. They just want your money, but have no intention of providing the service. I can't wait for them to go bankrupt so that finally a professional company can take over and provide the services customers are paying for...."