JZ
Jason Z

1 reviews | Active since Aug 2017

14 Aug 2017, 13:17

Telkom as useful as a chocolate tea-pot

<p>We moved into a new house and figured we would get an ADSL line installed. Having been out of the country for over a decade we didnt understand it when family and friends said "goodluck with Telkom". Well I have been introduced to the most uncaring, useless bunch. It is six weeks and all I get told is that it is sitting with the cable department. NO ONE can escalate until these useless bunch get to work and do something. It will then be fixed. First it was no ports on the exchange, then the cable is faulty and now no one know *** is happening. YOU- TELKOM ARE AS USEFUL AS A CHOCOLATE TEA-POT. All i get day in and day out is asking for my details and reference. Ok so my reference is A ********** 3</p> <p> </p> <p>Billy is the one who gave us the assurance at Bergvliet ********** that it would be fixed two weeks ago. The order number was 571697 according to him and his system. my number Telkom is ********** 496. how about you show SA how you can actually fix something or get one of your big bosses that sits in the ivory tower to give me a call, I would love to give them a piece of my mind.</p>

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Replies (2)
JZ
Jason Z's update22 Aug 2017, 15:42
Reviewer Update
So one week after writing this and getting private emails from Telkom Social Media department, still nothing. Get out of the business Telkom, you are worse than hopeless and useless. Serious a disgrace to the nation. Your lies and promises are pathetic, if you say the parts etc are with the cable division ready for installation, why oh why has no-one bothered to contact me. Talk about protected employment. cancel the adsl line- I am happy to go with another provider and pay 4x more. pathetic pieces of @#$%^&*()
JZ
Jason Z's update22 Aug 2017, 15:46
Reviewer Update
How about someone from Telkom actually pick up the phone and call me to tell me that it is fixed or at least let me tell your CEO to go get ********** He must be very proud of the organisation he leads. oblivious sack of horse poo. 20 minutes on the phone and still no answer to the call centre. My number Telkom is ********** , get one of your managers to call me if they actually dare. if i had the money, i would take out adverts and plaster the world on how **** you actually are.