Telkom as frustrating and unhelp as ever!

This is my fourth time writing a review and I still have not got any solution to my problem. The last response i got from Telkom was on Facebook on the 12th of July acknowledging their error BUT STILL NOTHING has been done to rectify this issue. Not to mention they are billing me for a line speed that I do not get! Is anyone going to help me? OR can i just cancel this whole deal because i am at my end now! This issue has been going on since May and STILL NO SOLUTION!!!