SR
Sandra R

1 reviews | Active since May 2016

16 May 2016, 13:43

Telkom as failed to lift the termination order on my home ADSL and my home phone as not been working since December 2015.

<p>I asked for my Home and ADSL line to be terminated. I changed my mind with the one month notice asked for it to be stopped was assured that it will be not be cancelled Ref number ***.A.</p> <p>On the 13/05/2016 the line was terminated. Called Telkom and got a new reference number ***, swaying the line will be reinstated but the operator never asked for.</p> <p>I called again this morning and got a new reference number ***.A saying that it has been marked as urgent, but it can take up to 14 days. I have been billed until the end of the month already. I want my phone working ASAP and I want my ADSL back ASAP.</p> <p>I dont want stupid stories and complete and utter disregard for what I have requested.</p>

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Replies (1)
Telkom
Telkom's reply18 May 2016, 08:01
Official

Hi Sandra_Ramballee

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM234297

Regards

Luleka

Telkom Social Media Team