SR
Shaun R

1 reviews | Active since Sept 2016

27 Sept 2016, 19:10

Telkom as bad as my non-existing internet service

<p>Since 14 September 2016 until today, I have made 28 calls to Telkom Support because of no internet service. Internet service returned 22 September 2016 only to again give issues 3 days later. In the meantime Telkom has not lifted a finger to assign a technician even though to resolve the problem despite confirming that they would. Providing customers with fault numbers does not fix the problem. I am no happier than 2 weeks ago and am still without internet. Today a senior manager from Telkom support said they would call me at 6pm. It is now 6.55pm - Telkom in order for me to rate your service you must first provide me with service and you are failing miserably.</p>

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Replies (1)
Telkom
Telkom's reply28 Sept 2016, 08:40
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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