Telkom as an ISP shouldn't exist

I am paying for a 4Mb line from telkom. For the past 1.5 months i have been getting a good 0.37mb download speed. Numerous calls to them have yielded no results. This has been ongoing for atleast 4 months with good then bad connectivity<br> I then call the call centre to get them to cancel my subscription and the lady on the phone doesn't know the difference between the data they provide and the actual DSL line. She then cancels both and now i can actually switch to another ISP.<br> <br> To top this all off, i get put through to accounts and I've been told previously that you DO NOT have to give a months notice and this was told to me by the ADSL tech centre. Accounts then explains that i can cancel the Data immediately but i will still have to pay for the rest of the month... and i can even use the data in that month.<br> She then has the nerve to say \Well you should've cancelled last month"<br> <br> If this is the way they treat their customers and don't bother with retention"