Telkom Arrogance and Extremely Poor Service

I have tried speaking to your customer to make an arrangement to pay off the amount owing for November and December (which was debited earlier than my payment date) as I only have 2 months left on my contract and was looking to upgrade after that. The manager in the contact center was not very helpful and understanding of my situation as I cannot afford to pay the 40% upfront fee which he demanded in order to make an arrangement. Some of the contract terms mentioned were not mentioned to me when taking the contract and I have not read or come across them. I am deeply appalled and disappointed at the way you treat a customer that has been with you for more than 2 years without any issues, only for you guys to inflate charges and fees towards my contract end date. Telkom doesn't value customer loyalty and I am experiencing it and your consultants are arrogant and have a their way or the highway attitude, I cannot wait until the contract ends in March so that I can move to a different network provider which values their customers.