Telkom Arrogance and Don't-Care Attitude!

My phone/internet line has been dead for days now. After several attempts to report the problem to Telkom, I still don't even have a reference number or an SMS acknowledgement that they have received my report. Two online submissions to report the issue, and spending minutes on the phone to report the problem -- still nothing! What kind of customer service is this? Is this what being a monopoly does do these institutions? I see no point now in having an account with Telkom if this is how they just ignore the same people who help them to still have something to call a business!