TELKOM AREA OUTAGE

We reported a fault at one of our business premises on 24 April 2018 and received a ***. On 17 May I tried reporting the fault again and there was another reference of 11432 - saying it had been reported on 16 May 2018. Today I called 10217 and was told that there is a fault as there is an " Outage in the Area". hello..... we do know that but how long must it carry on? It has been for more than a month and all telephones and internet lines are down. It is extremely bad for business and then top it all we still receive a telephone account to pay for the lines etc??? There has been NO service for more than a month but you still have to pay for it? Can someone please give me feedback as to when the situation will be resolved?