Telkom are you trying to chase your customers away?

Telkom has been our service provider for years. Of late, it seems they have allowed their customer service to slip! We called to try and active Fibre on 04/02/2021. We were told the order had been placed and given a reference number. A month has passed and we are still waiting for the fibre to be activated. Every time we call we are given the run around and multiple excuses, there is a backlog, the order was never replaced, in 24-48 hours someone will contact you (no one ever does not even the manager) and by the way the problem has been escalated 3 times!!! Our current internet is completely useless an is 0.5 mpbs. We cannot even send or open emails. We pay R650 a month for something that cannot be used and end up having to purchase data to be able to work. Telkom are you trying to chase your customers away? By looking at the numerous reviews it would appear so. I wouldn't recommend Telkom to anyone.