Telkom are you serious??

I took a deal at Telkom in November 2017 for a 4Mbps uncappped ADSL, LIT box and 1GB data ****le. My line was installed 4 days later and I have little to no complaints. HOWEVER.... I have not yet received my LIT box...every time I go to the store in Vaal Mall, I have to hear that I am on the waiting list and they can't understand how I didn't get a box as all the clients that have been waiting had been called. I have been to the store at least 15 times since November and still no luck.

I find it hilarious that I was phoned by Telkom to find out if I was happy with my LIT box...NO...I haven't even gotten one and I am 6 months into my contract with you.

On top of that it took forever to activate the 1GB simcard...which is NOT working. So...6 months down the line I am out 6GB of data and no one can tell me why it isn't working...not even the technical support when you phone. Oh and about technical support...you take forever to answer and then put the phone down in my ear.

According to the consumer protection act: (3) If a supplier makes a commitment or accepts a reservation to supply goods or services on a specified date or at a specified time and, on the date and at the time contemplated in the commitment or reservation, fails because of insufficient stock or capacity to supply those goods or services, or similar or comparable goods or services of the same or better quality, class or nature, the supplier must— (a) refund to the consumer the amount, if any, paid in respect of that commitment or reservation, together with interest at the prescribed rate from the date on which the amount was paid until the date of reimbur*****t; and (b) in addition, compensate the consumer for costs directly incidental to the supplier’s breach of the contract, except to the extent that subsection (5) provides otherwise.

I feel that Telkom is in breach of contract as I have only one on the three items for which I am being billed and is on my contract.