Telkom are you for real!?

Never experienced such nonsense in my life. A month ago I went to find out about an iPhone deal I found on the telkom mobile website. I then went into the store to get more info about it and to find out how to make the switch from Vodacom to Telkom. They assured me it would be easy and all I need to do is camel my contract with Vodacom and then we take it from there. So I did exactly that. Now almost a month later as my Vodacom contract is coming to an end (a week to go) I went in to apply for the new contract only to find out the deal still needs to be loaded on the system and that they would get right to it and it will be loaded within 24hours. No one contacted me with an update so I assumed it would be all set up. I arrive again at the store 24 hours later only to discover is was STILL not loaded. 3 days later it still isn't. What am I meant to do? I probably won't have a contract by the time my Vodacom contract ends! I run my business from my phone, calls, internet, emails, twitter, Facebook, Instagram...She assured me that I can just use Vodacom prepaid. Never mind the exorbitant rates I will be charged using prepaid! It's crazy how such a 'successful' co can get this so wrong