Telkom are USELESS when trying to cancel a line

In May 2018 we moved to another house. I went to the Telkom office at the Garden Route Mall and app**** to have the lines transferred to the new property. After two weeks I phoned and was told I cannot transfer the line as I will have to get a new number. I then told the consultant I don't care if I get a new number as we only use the line for the internet and we do not use the landline. Then after two / three weeks the technicians came to do the installation, and could not as there were no number assigned to us at the extension. After another week we got the new number and ADSL lines. Up until today I have been trying to cancel the previous properties lines, without sucess. My service was suspended 3 times, up to 3 weeks at a time, just because I did not want to pay for two properties. Telkom credited my account, but still bills me EVERY SINGLE month! I have again made payment in January (for BOTH properties) just so my line would not get suspended. I went onto the Telkom website and cancelled the other line on the 14th of Janaury but after receiving emails and sms's confirming my cancellation, NOTHING is cancelled!!!!!!! I have phoned numerous times, got reference numbers, I went into the Telkom branch who sent emails requesting our line to be credited and services cancelled, I have cancelled online, but NOTHING is cancelled.

Please DO NOT EVER use Telkom!!!!!!! They are the single most useless service provider in the history of South Africa!!!!!

Oh and guess what???? I can only cancel once I pay for the services I cannot use for 8 months. Telkom is like, first pay everything up to date ( yes we know you cancelled and we confirmed it) but first pay up and then we will cancel, so we pay AND STILL NO CANCELLATION!!!