1 reviews | Active since Nov 2013
Telkom are useless. Warning to new customers!
My tel line has been out of order for the past month. My line developed bad static a month ago. I logged a fault on the 2 March 2016 ref number 93CRK020316.<br> A technician was on site on 4/03/2016 but was unable to resolve the problem and promised that he would be back on 06/03/2016. <br> After several trips between my premises and the exchange he left saying that my Internet connection was now working but my voice line would be fixed the next day by another technician as it was a separate department and a data card had to be reset.<br> I pointed out to him that there was no fault with the internet connection but nonetheless believed that the line would be restored the next day. Upon him leaving when I checked the handset there was no dialing or any sound at all. I now had no static but no ability to make or receive calls. Nothing was restored the next day and an sms was subsequently sent by Telkom saying that the problem was restored.I logged the fault again reference number 272CRK060316 .<br> I called twice and have been tracking the progress online since then , the last call made on Thursday 17 March 2016. I spoke to Zuzile and insisted speaking to a supervisor who was busy.
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Regards
Hazel
Telkom Social Media Team
Thank you for making contact with us.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
***
Regards
Hazel
Telkom Social Media Team
