Telkom Are Useless

I have had the worst possible experience with Telkom.

I signed on this year on the last day of July 2019 for a contract and was not told that there would be administration fees as well as full months subscription even though I had the device for 1 day, so from the get go my account was in arrears.

On the last day of August, my debit order ran as per normal which was the agreement I had signed and shortly afterwards I had received my first statement notifying me that my account was in arrears.

I was not made aware by Telkom that they would try and debit my account within the second week of September for the amount that was in arrears as well as my September debit. This amount was then returned due to insufficient funds. I made payment for the total amount in arrears and sent Telkom the proof of payment and got a confirmation email from Thabisile Kongisa, who works for Telkom that my debit order would run as per normal at the end of September. However, this was not the case. 3 days later Telkom tried to debit my account again instead of at the end of September which was agreed apon in wiriting as per the email from Thabisile Kongisa. I called my bank to get this amount returned as I had not given any consent for Telkom to try and debit my account again, especially after the total amount in arrears had been paid in full.

I have only had this contract for 2 months and I am absolutely disappointing in the service that Telkom provides. I would DEFINITELY NOT RECOMMEND anyone take out a contract with Telkom as your account will constantly be suspended.

I received an email last night (30 September 2019) from Telkom to notify me that my account has been suspended, as far as I was aware, my debit order date would be returned to the last day of the month. After checking my account I did not see that Telkom had debited, I checked again the next day and still nothing had been debited.

After calling Telkom and spending 21 minutes on the phone, they informed me that my debit order date and not been set to the end of the month and I must make immediate payment to have my account active again. I asked them to please put the debit order through again (which every single company can do) however Telkom do not offer this service and want me to go and make another payment to them.

I advise anyone who wants to deal with Telkom to have patience. No one can help you and you will be guaranteed to be transferred through to at least 5 different people before someone gives you an answer that they cannot help.

2 months with this contract and I already hate Telkom and am looking at other service providers so that I can move over.