TELKOM ARE USELESS AT PROVIDING ANY SERVICE

My upgrade was due so I was contacted by a telkom agent to upgrade my contract. Went through the process and at the end he said that I would need to RICA the new sim card. I asked him why I needed a new sim and he said that it procedure and its fine. I got my phone after about a week and a half. Didnt do anything with it. It just stayed in the box, I got my statement for the month with a whole new contract on it plus the new device. I phone them to ask why I have been given a new contract and no one could give me answers. I was told to cancel my current contract which is my business line and migrate it to the new contract. I wasnt keen cause I was sure they would mess something up like they did my upgrade and I would loose my number of 20 years. Many times back and forth and so many conflicting answers from different agents. Today I woke up to my phone number being blocked and not knowing why, only to find out that the new contract line has been cancelled on the 10th March and I have been charged R15000 for the new device which has put me over my credit limit of R10000 with Telkom and thats why my number has been blocked. I have not received one bit of correspondence from Telkom regarding the new problem. This is where I am today with me phoning 5 agents this morning and only 2 gave me kind of the same answer as to why my number is blocked, the rest didnt have a clue and would put in an inquiry same as the other 15 agents before them. Telkom is absolutely useless at providing any service what so ever and now I can see why they have such a disgraceful rating. I would never use them again in my life. I am ready to cancel all my current lines with them and move to another service provider that actually can do the job properly.