Telkom are useless

I am trying unsuccessfully to cancel mt LTE account for months now, the two-year contract has expired and I am on a month to month. I sent the cancellation email in months ago and have had no joy now the cancellation email is no longer in use and can not find a way to cancel online.

I received this email when I sent in my cancellation.

Dear Customer

We hereby acknowledge receipt of your fixed line Consumer Contract and Services Cancellation/Retention Request. Your request will be attended to within 21 business days. We will endeavour to contact you to verify the information provided and/or confirm cancellation/retention options available.

Please be advised that:

· This mailbox handles consumer fixed line cancellation requests only and for all other requests e.g. Billing, Faults, DSL Speed issues or Order Progress, please call Telkom on 10210.

· Please note that all cancellation requests must be accompanied by a completed and signed “Consumer Contract and Services Request” form. The form is available at https://tlkm.link/ConsCancell.

· Please include proof of the account holder’s identification or duly authorised person’s identification (copy of SA ID or passport).

· Copy of death certificate (where applicable).

· Failure to provide the above could lead to unnecessary delays.

· If you resend your request to include supporting documentation, then please also include the Cancellation Request form in the same email.

· Moves and relocations can be completed online at www.telkom.co.za/moving

· For Business fixed cancellation requests, please provide a cancelation letter on the company letterhead accompanied by a copy or the account holder’s ID to ********** The business cancellation from is available at http://tlkm.link/BusCancell.

· IF you have a DSL service with another service provider please first contact your DSL services provider, cancel your DSL with them and inform them to convert your DSL line back to a voice service (PSTN). Once confirmed, then please email your voice line cancellation request to Telkom. The form is available at https://tlkm.link/ConsCancell.

Please note that a standard written notice period applies in terms of changes to Telkom products and services.

Kind Regards

Telkom