TELKOM ARE USELESS

We run a business in Johanessburg and each time we make a call to repair our fault firstly we wait on the call hold list for +- 1 hour and 15 minutes after that we get told that we must speak to a business consultant and our calls get cut off we have been struggling with this problem for a month no technicians have been sent to repair our problem no tests have been done and there staff are absolutely rude and have no idea what to tell us anymore it is as if they have run out of excuses this kind service is not tolerated in other parts of the world so why should it be tolerated here. I find that TELKOM staff are not properly trained to handle matters concerned and or in relation to understanding customers needs this is pathetic and unacceptable. I wish we could find another Telecomunications company in this country other than TELKOM and NEOTEL. We are contributers to the JSE and need to have incoming and outgoing calls why as a big company who helps in the growth of this country do we experience such bad service is it because we are not goverment owned??? Telkom is Pathetic and full of excuses, Terrible service, uneducated staff, not able to solve a problem and just make it wors