ML
Mpho L

1 reviews | Active since Jun 2016

02 Jun 2016, 13:20

Telkom are ****s

<p>I took out a Data contract with telkom in November and I ran out data quiet a few times and just topped it up without question everytime. Last month data ran out on the 13th and I called telkom and the call centre agent told me I still have 19Gigs out 20 of my data left but It read that I am out of bundle. The solution was that the router was faulty and someone would come to look at it (booked a fault on the router) because they can't troubleshoot problems at the call centre anymore. I am still waiting for the technician. But yesterday was the first of June and my router started working again. Telkom says they won't compensate me for my 19Gigs and the top ups I had to do on my phone. The problem is how many people are being duped like this. People must make sure that their data is really depleted and must not take it at face value. I am still waiting for a supervisor from telkom to get back to me. For this none service telkom gets a big fat zero.</p>

0
Replies (1)
Telkom
Telkom's reply03 Jun 2016, 12:37
Official

Hi mpholeo

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience we have cause to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media Team