Telkom are ******* who ***** your money!

I have sent the below request through to telkom over 4 times via email, support portal and even spoken on the phone and advised ill be called back but never get feedback. they are ********* who ***** your money

a few months ago I started the process of ordering a Samsung s10, it got to the stage where the first debit was taken off of my account and then there was an issue with the delivery re delays etc, eventually I cancelled the order and I was told I would be refunded my R849 that was debited with 21 days, its now been 3 months and I am yet to receive my refund. I have called numerous times and passed between departments and told that I will be called back but they never do. I have included my bank debit refence showing on my statement. This issue has now been escalated to sankelisiwe mbele and I’m awaiting feedback please I want this resolved now.

Name: Jayde Wentzel order number: ***a

manager who call was apparently assigned to: sankelisiwe mbele