Telkom are ******* making me pay for a service I didn't receive!

<p>I have a contract with Telkom for a wireless router with 50gb day and 50gb night time data. I receive this data every month on the 1st.</p> <p> </p> <p>I do not stream or download very much and use my data strictly for business purposes and have not been able to put a dent in my 50gb in previous months.</p> <p> </p> <p>Fast forward to October and by the 3rd I suddenly have no internet access. I contact Telkom and I speak to a lady named Thulie Mabaso. She tells me my data has been depleted. Now anybody would know that it is near impossible to use 50gb in JUST 3 DAYS. I explained to her that it is impossible and they need to investigate this and refund my data. She agreed and said she has reported the incident and it would take 3-5 working days for a response and a result. Unsatisfied I went into the Telkom store at Mall of The South the very next day and explained the story to the gentleman working there, after agreeing with me that it is impossible, he made a call and gave me the phone to speak to someone from Telkom. I explain the story again and the gentleman says he is unable to help me but they will investigate it and it will take 3-5 working days AGAIN. So still unsatisfied as I am unable to do work online, I leave the store with hope that it will be resolved and till today it has been more than 20 working days later I have still yet to receive a response or feedback or even my 50gb of data. </p> <p> </p> <p>As as per usual they debited my account for their money but quite frankly I paid last month for absolutely nothing. I was forced to purchase an additional data bundle for R499 which they were not even decent enough to gift to me in sight of their poor service and pure theft of my data. </p> <p> </p> <p>Now i I am stuck in a contract with a service provider that has ****** me and charged me for nothing and I am infuriated because nobody working for them can help me, nobody is competent enough. I sent Thulie Mabaso an email the night of my complaint and she ignored me. I honestly need some help. How do I get my money back for the month of service I never received. R750+ debited and then an additional R499 which I had to spend in order to get some data to do my work. </p> <p> </p> <p>Someone help me.</p> <p> </p> <p> </p>