TELKOM ARE ******* - HOLDING US RANSOM!!!!!!!!

<p>We went into the Fourways mall in Feb 2016 to open a wifi account and at the SAME time cancel our Adsl line. They very QUICK to take new business but to this day, we are STILL being charged for the ADSL line (which we requested to cancel). we have gone back to this store several time and asked Taurai and Mbali for proof of the cancellation only for them to say "SORRY WE ARE OFFLINE" each time and cannot give us the oproof they they actualluy cancelled it! Eventually Taurai said that day (conveniently) their system was offline and the cancellation didnt go through! But STILL to this day she hasnt nothered to actually cancel, NOW WHY DO WE HAVE TO PAY HER FOR LAZINESS AND INCOMEPTANCE!!!!! THIS SHOULD COME OFF HER SALARY. several emails have been sent to her with NO RESPose, we have ALL the correspondance.</p> <p>We have been following up every few days since Feb for our refund and confrimation of cancelltion only to be told that if we din ot pay each month we will be blacklisted(even though we have requested this cancellation numerous times)</p> <p>This is bascially holding us ramsom to Telkom to pay for a serie we dont want and have requested to be cancelled 6 months ago!!!!!</p> <p> </p> <p>PLEASE CAN SOMEONE CONTACT ME ASAP OR THIS WILL BE GOING TO THE OUMBUDS,AND AND ICASA</p>