VW
Verushca W

1 reviews | Active since Nov 2012

09 Sept 2019, 14:53

Telkom are *******

Thank you, Telkom, for once again proving me correct in believing that you are *******. I rent a line through Telkom and requested a cancellation, together with my internet provider, that I would not need the line anymore from the end of the month. Now my internet provider has not cancelled on their side yet, and now my cancellation with Telkom is apparently invalid because you can't just cancel the line at the end of the month when the internet is switched off even though I did give you one month's notice. I don't care who "owns the line" and that you can't process the cancellation today. I don't need it to be cancelled today, I need it cancelled by the end of the month because I am not going to spend 6 more months of my life trying to cancel a Telkom service like I had to do the last time. This is all just a reason to charge consumers for a service which they no longer need and which they have given you adequate notice to cancel, because of your nonsense internal processes. Instead of perhaps asking me for proof of the request that the other third party has also been asked to cancel by month end so that I can move on with my life and not waste my money on something that I am already not using, you now want me to pay you for two more months when I already gave you adequate notice to cancel by month end.

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