Telkom are ******* and oppurtunists

<p>I have always been paying my Telkom bill via EFT. So in early August 2016 I app**** for a debit order. i requested the debit be deducted on the 25th of the month. Telkom could never get it right and kept debiting on the first. nevertheless i still kept paying and keeping my side up to date. then on the 5th of october i called in and asked for the debit order to be cancelled. and on the 25 October i paid via EFT only to find that debit went off again on the 1st November. but i never skip a payment and im always on time with my payments. this month i get a bill where im charged an extra R401.00 for debit order levies. how is this even fair. i keep on paying on time, the debit order date is incorrectly entered by Telkom and yet its my fault. it not as if the debit order failed and i also never paid. as i stated, i asked in August for my debit order to be loaded the 25, when i saw no debit going off i still did the right thing paid via EFT only to find the debit order going of on the 1st of every month. im a loyal customer of Telkom and never struggle to pay, but telkom cant take advantage of good customers. the R401.00 is theft. my account is 100% up to date. this is wrong, i refuse to pay R401.00 for nothing and i want this fees reversed. Telkom sees im a good payer, i handle my account well and they reward me by robbing me. shouldnt Telkom value customer relationships instead of breaking them with stupid, robbing charges like these. i wont pay the R401.00, i did nothing wrong, i will report this to every customer review site i know, the ombudsman and more. this is theft its wrong. complaint refference number from Telkom ********** 9</p>