Telkom are *******

Telkom is so ***********. During lockdown I was highly affected by the Covid 19.. My industry of work which is hairdressing only opened up in June. I was in contact with Telkom telling them my status, but they still insisted I pay half my account.. Unfortunately I cudnt do that eitha and I let them know. When I could start working I accumulated my arrears amount and paid my arrears up full. It was promised to me that I would be getting my data and airtime within 48hrs..i have notified the agents what I was gona do and I even did an eft of my payment and emailed it to them to tee value of R6427. 44. They said I wud be unsuspended.. And all my devices will be active.. I waited for a week, then I contacted Telkom again, with them telling me my account has been canceled by Telkom just days after I paid my full arrears, I was not notified of it at all, and waiting like a fool for my data and airtime. Now I get an email from them saying I owe Telkom another R6600 cos now I owe cancelation fee and balance of all the devices.. And I did not cancel or breach the contract, they did.. Wat now?