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salfaraaz E

1 reviews | Active since Sept 2015

17 Nov 2015, 08:29

telkom are *******

After cancelling my contract due to bad reception on the very day i took it out. I was charged 2 months instalment's for a modem which was lying at the Telkom branch with the sim. after countless calls to the call center agents , supervisors and management , not forgetting emails and hello peter complaints the contract was cancelled after 3 months and a refund was given after a month. this month Telkom now charges me a cancellation fee of R900 after being told the will be no cancellation fee. no one seems to understand why and no one can resolve the issue. honestly they are the biggest ********* who even tell you how much they gonna steel and you cant do a damn thing about it. Beware people in this day and age with the economy its a very expensive lesson to learn. Thanks Telkom for starving me and my family for the rest of the month.

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Replies (1)
Telkom
Telkom's reply17 Nov 2015, 09:00
Official
Hello ebkadbro,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note that this matter is currently being investigated and feedback will follow.

Your reference number is SM150265.

We sincerely apologise for the inconvenience.

Kind Regards,
Colleen
Telkom Social Media Team