Telkom are *******

Telkom decided to take money from my wife's account without authority to do so. On the 24th August. she paid the account due end of August 2018 of 1213.08, and on the 31st August we had a debit order that she cancelled of the same amount, as she made a manual payment on the 24th. Telkom than sent us an email detailing the payment of the 24th and bounced payment 31st, and showing that the account is paid. but on the 14th of September telkom decided to take money from her account as her account is in arrears, although it is not!! when contacting telkom we were advised that nothing can be done to rectify this, unless she changes her bank details, and also telkom says the account is still in arrears even though the Telkom statement states otherwise!!! We have sent bankstatements and the Telkom statement to no avail, if anyone wishes to see these statements we will forward them to anyone who asks!! Thanks telkom for *****ING money