Telkom are *******

Item: Telkom
Rating: 1
Author: Kelvin G

I tried to take a contract for R399 on the 29th of June for a laptop from Telkom last month. Over the phone, they told me it was approved. A day after I submitted all documents required(30th), they called me and said the deal was declined to to my personal credit score. I assumed it was cancelled by on the debit date they still debitted R1300 and no communication was made to me about this. Only when I checked my bank statement did I find out that telkom has debitted me **********ly. I have tried calling and every time they promise me I will be refunded in 7 days but 2 weeks later and I still have no luck getting back. Please can some explain why Telkom is *****ing my money.

Helpful (0)

Replies (4)

Telkom's replyOfficial

26 Jul 2018, 09:14

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Telkom's reply26 Jul 2018, 09:14

Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Kelvin G's updateReviewer Update

26 Jul 2018, 15:16

Phone number: *** Please contact me today as your company has been promising me a refund for *****ing my money and no one has gotten back to me or refunded the money back in my account. This has been with your thieving company for a month now. Get some who can immediately assist me to call me as every pathetic employee I have dealt with can not assist me. I shall not give my ID number over this post as I am not sure who can see it. I have a reference number that Telkom has given me and half the employees don' even recognise it. It is ***

Kelvin G's update26 Jul 2018, 15:16

Reviewer Update

Kelvin G's updateReviewer Update

26 Jul 2018, 15:16

Please contact me today as your company has been promising me a refund for *****ing my money and no one has gotten back to me or refunded the money back in my account. This has been with your thieving company for a month now. Get some who can immediately assist me to call me as every pathetic employee I have dealt with can not assist me. I shall not give my ID number over this post as I am not sure who can see it. I have a reference number that Telkom has given me and half the employees don' even recognise it. It is **********

Kelvin G's update26 Jul 2018, 15:16

Reviewer Update

Kelvin G's updateReviewer Update

01 Aug 2018, 09:10

Once again these idiots at Telkom ave taken R799 again after telling me that they will return the money. How the hell does Telkom ***** peoples money like this!!!

Kelvin G's update01 Aug 2018, 09:10

Reviewer Update

Once again these idiots at Telkom ave taken R799 again after telling me that they will return the money. How the hell does Telkom ***** peoples money like this!!!