Telkom are *******

I've been enjoying my fibre line since October last year, with great, prompt service from Telkom. However, last week Wednesday they switched off my connection (I have a two year contract!) I phoned them that evening and the lady told me that I apparently went to a Telkom store and requested that they switch my fibre line to an adsl line. I very quickly informed her that I did not go to any Telkom store, nor make such a request. I was told to phone the service department on Thursday morning, which I did, in order to cancel this phantom request which I made. I was informed that it can take up to a week for them to fix my problem and that this matter will be escalated. Today I received a phone call from the technicians wanting to set a date to install the phantom adsl line - needles to say my cancelled problem was never put on the system, nevermind escalated! After waiting on the line for half an hour I spoke to someone else and was promised that her manager will get back to me and deal with the issue. In the meantime, I am without a service which they are still very happily billing me for! I am not impressed at all and it's affecting my work!