Hellopeter
Share Your Experience

1 reviews | Active since Apr 2017

17 Jun 2018, 22:33

Telkom are *******.

I'm yet again dissatisfied with the service of Telkom. 2 years on after being pretty decent turns to *******. Telkom is *****ing from me yet again. My device itself has been paid for in full. Yet they decide they will keep debiting me for my device. I raised a billing dispute on 02/06/2018 and now its 17/06/2018. I have had no feedback or answers just the same response form employees saying "The query is being investigated". I'm really shocked that a company can try ***** from one so slyly. I will be reversing any unauthorised debit orders going forward as it's unacceptable.

0
Replies (4)
's update21 Jun 2018, 18:40
Reviewer Update
Still not a single answer has been given.
Telkom
Telkom's reply28 Jun 2018, 11:03
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

's update28 Jun 2018, 11:43
Reviewer Update
Good Day, ID: *** Affected Cell: *** Reference/Case: ***2 It's been almost 4 weeks now. Please assist urgently.
's update17 Jul 2018, 19:08
Reviewer Update
Telkom has still not assisted or provided any feedback on my billing query. I need to get the consumer court involved. You can't have a company be allowed to ***** hundreds of Rand's each month. I've received a new reference number even and it's been a further 2 weeks. I've now been waiting for 6 weeks with not a single answer about my query. This is theft and I will take it further should no resolution be found.